Drawing from over 30 years of leadership experience starting on the shipping docks, Jen shares why formal title doesn’t equal impact on the ground and how leaders can identify and empower the informal leaders within their teams.
Jen also highlights key insights on modern workforce dynamics, including how Gen X leaders can adapt to and learn from Gen Z through psychological safety and open dialogue. From supporting regional Australian manufacturing to prioritizing people over technology in an AI-driven world, this conversation delivers actionable principles grounded in integrity, respect, and role modeling.